Car rental terms and the documents you need

Who may rent

Conditions for drivers under 25, for premium classes and for additional drivers are set out in the rental agreement you sign.

• Thailand: the minimum age is 21; conditions for drivers under 25 and for premium classes are set out in the rental agreement.
• the USA (Florida): the minimum age is 21; drivers aged 21–24 pay a young-driver fee, the amount of which is quoted at booking; some premium classes and passenger vans may require 25, as stated in the rental agreement.
• the UAE: the minimum age is 21; for luxury, sports and exotic classes it is 25.
• Turkey: the minimum age of the renter and of additional drivers, and the required driving experience, rise with the class of the car; the exact requirements are set out in the rental agreement.
• France: there is no single national minimum rental age; the minimum rental age and any young-driver conditions are agreed when booking and set out in the rental agreement.
• Spain: the minimum age to drive in Spain is 18 (category B); the minimum rental age and any young-driver conditions are agreed when booking and set out in the rental agreement.
• Georgia: the minimum rental age, the required driving experience and any young-driver conditions are agreed when booking and set out in the rental agreement.
• the UK: the minimum rental age, the required driving experience and any young-driver conditions are agreed when booking and set out in the rental agreement.
• Canada (Ontario): the minimum rental age, the required driving experience and any young-driver conditions are agreed when booking and set out in the rental agreement.

Documents

• Thailand: passport, home driving licence and an International Driving Permit issued under the 1949 Geneva Convention and section 42 bis of the Motor Vehicle Act; ASEAN citizens may drive on their national licence.
• the USA (Florida): a physical licence card, which we must inspect under FS 322.38 — digital licences are not accepted — plus a passport for foreign visitors and a credit card in the main driver's name; an International Driving Permit is not required by Florida law (HB 7059, 2013).
• the UAE: residents present an Emirates ID and a UAE driving licence; tourists present a passport, a visa or entry stamp, a home licence and an International Driving Permit if the licence is not printed in Latin script.
• Turkey: citizens of the Republic of Turkey present a driving licence and an ID card or passport; foreign visitors present a passport, an entry stamp, a home driving licence and an International Driving Permit if the licence is not in Latin script; a credit card in the main driver's name is mandatory.
• France: a licence issued in the EU or the EEA is valid in France for as long as it is valid; a visitor may drive on a licence issued elsewhere, and a licence not in Latin script must be accompanied by an official translation or an International Driving Permit, which does not replace the licence and is shown together with it.
• Spain: a licence issued in the EU or the EEA is valid in Spain until it expires; a visitor may drive on a licence issued elsewhere, and a licence not written in Spanish must be accompanied by an official translation or an International Driving Permit (Permiso Internacional de Conducción), which is valid only together with the national licence and the passport; the DGT recommends obtaining it before the trip.
• Georgia: a passport and a valid driving licence are required; a licence written in neither Latin nor Cyrillic script must be accompanied by an International Driving Permit or a notarised translation; Georgia is a party to the 1968 Vienna Convention on Road Traffic.
• the UK: a passport and a valid driving licence are required, and an International Driving Permit if the licence is not in Latin script; a visitor may drive in Great Britain on a full, valid licence for 12 months from their last entry.
• Canada (Ontario): a passport and a valid driving licence are required; a visitor may drive in Ontario on a valid licence from their own country for up to 3 months, and a visitor staying longer than 3 months needs an International Driver's Permit from their own country.

Booking and the rental agreement

A booking is made through our contact channels and is confirmed by a manager; the agreement you sign sets out the period, the place and time of hand-over, and the payment terms.

• Thailand: the agreement is written in Thai; the English text is a courtesy translation, and the Thai version prevails.
• the USA (Florida): the agreement is signed in person at hand-over — we inspect the physical licence and witness your signature under FS 322.38; Spanish and Portuguese translations are provided for convenience, and the English version prevails.
• the UAE: the agreement is concluded as set out in the rental agreement; documents are presented at pickup.
• Turkey: the reservation is finalised when you confirm the vehicle and services and pay; the confirmation is sent by email or SMS, and the contract is deemed concluded when that confirmation is sent.
• France: the booking is confirmed by a manager, and the delivery address, the date and the time are agreed before it is fixed.
• Spain: any scratch or dent is written into the agreement or the inspection report before you drive off; both sides sign it and you keep a copy, as the Spanish consumer authority requires.
• Georgia: the booking is confirmed by a manager, and the delivery address, the date and the time are agreed before it is fixed.
• the UK: the booking is confirmed by a manager, and the delivery address, the date and the time are agreed before it is fixed.
• Canada (Ontario): the booking is confirmed by a manager, and the delivery address, the date and the time are agreed before it is fixed.

Price and what it includes

The price you are quoted covers the hire of the car and the cover that comes with it. What is added to it depends on the country where you collect the car.

• Thailand: VAT 7% is included in the prices shown; the security hold is set out in the rental agreement.
• the USA (Florida): prices are shown before tax — Florida sales tax and the $2.00 per day rental car surcharge are added when you pay; state-minimum liability coverage and the Loss Damage Waiver are included.
• the UAE: comprehensive insurance (CDW) is included in the price; VAT 5% is shown separately and added to the base fee and any additional charges.
• Turkey: KDV (VAT 20%) is included in all prices and shown separately on your invoice; the security block is set out in the rental agreement.
• France: compulsory third-party liability insurance (responsabilité civile) is included in every rental; the price, what it includes and any charge added to it are set out in the rental agreement.
• Spain: under the Spanish consumer authority's rule, the advertised rental price must include every mandatory charge without which the car cannot be driven, such as compulsory third-party insurance; the security hold is set out in the rental agreement.
• Georgia: the price, what it includes and any charge added to it are set out in the rental agreement.
• the UK: the price, what it includes and any charge added to it are set out in the rental agreement.
• Canada (Ontario): the price, what it includes and any charge added to it are set out in the rental agreement.

Deposit

• Thailand: a security hold is taken on a bank card in the main driver's name; the amount is set out in the agreement, and the hold is released after the car is returned and inspected, subject to deductions for damage or violations.
• the USA (Florida): a security hold is placed on a credit card in the main driver's name at pickup; the amount is set out in the agreement and is released on return of the car, subject to any additional charges.
• the UAE: a security deposit is held on your credit or debit card at the start of the rental and is fully released after the car is returned and inspected, provided there is no damage, no traffic fines and no outstanding charges; release typically takes a few days, depending on your bank.
• Turkey: at vehicle delivery a security block is made on a credit card issued in the main driver's name; the block amount and refund conditions are set out in the agreement, and the block is released after the complete and undamaged return of the car.
• France: a security hold (caution, dépôt de garantie) is blocked on the card for the duration of the rental and released when the car is returned; the amount is set out in the rental agreement.
• Spain: the security hold is a pre-authorisation (preautorización) on the card for possible damage and extra charges; its amount is disclosed before you sign and is set out in the rental agreement.
• Georgia: the security deposit and the conditions of its release are set out in the rental agreement.
• the UK: the security deposit and the conditions of its release are set out in the rental agreement.
• Canada (Ontario): the security deposit and the conditions of its release are set out in the rental agreement.

Insurance and what it covers

Every rental includes the third-party cover the law requires, but what covers the car itself, what it is called and what it leaves out differ by country, so the terms of the country where you collect the car are set out in the rental agreement.

• Thailand: compulsory insurance (Por Ror Bor) covers injury to third parties; first-class (Class 1) insurance covers damage to the car, subject to an excess, and the exact cover and the excess amount are set out in the rental agreement.
• the USA (Florida): every rental includes Florida state-minimum liability coverage (personal injury protection and property damage liability) under Florida's no-fault law, and a Loss Damage Waiver (LDW) that waives our claims for damage to the car; the waiver is not insurance, and its terms and deductible are set out in the rental agreement.
• the UAE: comprehensive insurance with a Collision Damage Waiver (CDW) is included in the rental price; it does not cover tyres, wheels, undercarriage or interior, and you remain responsible for the first portion of any claim unless additional coverage is purchased.
• Turkey: insurance coverage for the car is limited to compulsory traffic insurance (zorunlu trafik sigortası); the scope of additional insurance packages is set out in the rental agreement.
• France: third-party liability insurance (responsabilité civile) is compulsory by law and included in every rental; it covers injury and damage to third parties but not the driver's own injuries, and the cover for the car itself and the excess (franchise) are set out in the rental agreement.
• Spain: compulsory third-party insurance (Seguro Obligatorio de Responsabilidad Civil) is included in every rental and applies even if the person at the wheel is not named in the agreement; it covers third parties, not the driver or the car, and damage cover (CDW, THW) and the excess (franquicia) are set out in the rental agreement.
• Georgia: the cover included in the rental, the cover for the car itself and the excess are set out in the rental agreement.
• the UK: the cover included in the rental, the cover for the car itself and the excess are set out in the rental agreement.
• Canada (Ontario): the cover included in the rental, the cover for the car itself and the excess are set out in the rental agreement.

Fuel

The car is supplied with a full tank and must be returned with a full tank; otherwise the missing fuel and a refuelling service fee are charged as set out in the agreement.

• Thailand: The car is delivered with a full tank and must be returned with a full tank; otherwise you are charged for the missing fuel plus a refuelling service fee as set out in the agreement.
• the USA (Florida): Your car is delivered with a full tank of fuel; return it with a full tank to avoid refuelling charges, and the fuel policy is set out in the agreement.
• the UAE: The car is supplied with a full tank of fuel; return it with the same amount of fuel to avoid refuelling charges.
• Turkey: Vehicles are delivered with a full tank and must be returned at the same level; in case of missing fuel, the fuel cost and service fee are charged as specified in the agreement.
• France: The car is supplied with a full tank and must be returned with a full tank (plein-plein); otherwise the missing fuel and a refuelling service fee are charged as set out in the agreement.
• Spain: The car is supplied with a full tank and must be returned with a full tank (lleno a lleno); otherwise the missing fuel and a refuelling service fee are charged as set out in the agreement.
• Georgia: The car is supplied with a full tank and must be returned with a full tank; otherwise the missing fuel and a refuelling service fee are charged as set out in the agreement.
• the UK: The car is supplied with a full tank and must be returned with a full tank; otherwise the missing fuel and a refuelling service fee are charged as set out in the agreement.
• Canada (Ontario): The car is supplied with a full tank and must be returned with a full tank; otherwise the missing fuel and a refuelling service fee are charged as set out in the agreement.

Mileage

Mileage terms depend on the country where you collect the car and are listed below; in the United Arab Emirates an allowance of 250 km per day applies.

• Thailand: Mileage on Phuket is unlimited; in Bangkok, Pattaya and on Koh Samui the agreement sets out the mileage terms, and it sets out any condition on travel beyond the agreed provinces.
• the USA (Florida): Mileage within Florida is unlimited; travel to other US states is agreed when booking, and travel to Mexico or Canada is never permitted.
• the UAE: The fee includes 250 km per day; kilometres beyond this allowance are charged at the rate specified in the agreement.
• Turkey: The agreement sets out the mileage terms that apply to your booking.
• France: The agreement sets out the mileage terms that apply to your booking.
• Spain: The agreement sets out the mileage terms that apply to your booking.
• Georgia: The agreement sets out the mileage terms that apply to your booking.
• the UK: The agreement sets out the mileage terms that apply to your booking.
• Canada (Ontario): The agreement sets out the mileage terms that apply to your booking.

Tolls and fines

Tolls, traffic-camera fines and parking penalties incurred during the rental are the renter's responsibility. We re-invoice them to you, together with any administration fee set out in the rental agreement.

• Thailand: traffic-camera and parking fines are issued to the car owner and re-invoiced to you, including the administration fee set out in the rental agreement.
• the USA (Florida): many Central Florida expressways are cashless, and the car is set up for electronic tolling; tolls are re-invoiced as recorded, on the terms set out in the rental agreement.
• the UAE: Salik toll charges are billed at cost and deducted from your security deposit or charged to your payment method after the rental; traffic fines are your responsibility.
• Turkey: HGS tolls and traffic fines incurred during the rental are the renter's responsibility; the HGS tag is present in the car, and tolls are collected as set out in the rental agreement.
• France: motorway tolls (péage) are the renter's responsibility; on free-flow sections without barriers, such as the A13 and A14, the toll is paid within 72 hours; unpaid parking is charged as a forfait post-stationnement (FPS), and fines are re-invoiced as set out in the rental agreement.
• Spain: for parking and unpaid tolls the owner or the renter of the car is liable, and for traffic offences, alcohol and drugs the person at the wheel; a fine paid within 20 calendar days is reduced by 50%, and fines are re-invoiced as set out in the rental agreement.
• Georgia: traffic and parking fines incurred during the rental are the renter's responsibility and are re-invoiced as set out in the rental agreement.
• the UK: traffic and parking fines incurred during the rental are the renter's responsibility and are re-invoiced as set out in the rental agreement.
• Canada (Ontario): traffic and parking fines incurred during the rental are the renter's responsibility and are re-invoiced as set out in the rental agreement.

Prohibited use

The car may not be used off-road, on beaches or unpaved tracks, as a taxi or ride-hailing vehicle, for racing or towing, for hire or reward, or for any unlawful purpose.

• Thailand: the car may not be used off-road, on beaches or jungle tracks, as a taxi or for ride-hailing services such as Grab or Bolt, for racing, or for travel beyond the provinces agreed in the agreement. Crossing the border to another country is not allowed without our written consent.
• the USA (Florida): the car may not be driven off-road, on unpaved roads or on a beach, used to carry passengers or cargo for hire, used for illegal activity, taken outside the United States, or driven by a person not named in the agreement.
• the UAE: the car may not be used for racing, towing or off-road driving, by any person not listed in the agreement or without a valid licence, or to carry passengers or goods for hire or reward. Driving to Oman requires a separate permit and additional insurance arranged in advance.
• Turkey: the car may be used only on paved and stabilised roads. Racing, towing, illegal purposes, driving under the influence of alcohol or drugs, taking the car outside the country without permission, and transferring it to third parties are prohibited.
• France: the general rules above apply, and the rental agreement sets out where the car may be driven.
• Spain: the general rules above apply; where the car may be driven, including travel to the islands or abroad, is agreed when booking.
• Georgia: the general rules above apply, and the rental agreement sets out where the car may be driven.
• the UK: the general rules above apply, and the rental agreement sets out where the car may be driven.
• Canada (Ontario): the general rules above apply, and the rental agreement sets out where the car may be driven.

Delivery and return

• Thailand: Delivery across Phuket and to Phuket International Airport is free; collection is arranged at the end of the rental, and the place and time are agreed when you book. We also deliver to any address in Bangkok and to Suvarnabhumi (BKK) and Don Mueang (DMK) airports, to any address in Pattaya and to U-Tapao (UTP), Suvarnabhumi and Don Mueang airports, and to any address on Koh Samui and to Samui International Airport (USM); there the address, the date and the time are agreed with a manager before the booking is fixed, and a delivery fee, if any, is agreed when booking.
• the USA (Florida): Delivery across Greater Orlando and to Orlando International Airport (MCO) and Orlando Sanford International Airport (SFB) is free, including hotels, resorts and vacation homes; return details are set out in the rental agreement.
• the UAE: Delivery and collection run across Dubai, including the airport; the terms are set out in the rental agreement.
• Turkey: Delivery across Istanbul and to both airports is free; the car is brought to the address you wish by appointment, and return is made to the same point at the date and time in the contract. We also deliver the car to any address in Antalya and to Antalya Airport (AYT) and Gazipaşa-Alanya Airport (GZP); there the address, the date and the time are agreed with a manager before the booking is fixed.
• France: We deliver the car to any address in Paris and to Charles de Gaulle (CDG), Orly (ORY) and Beauvais (BVA) airports; the address, the date and the time are agreed with a manager before the booking is fixed.
• Spain: We deliver the car to any address in Madrid, Barcelona and Valencia and in the Costa Brava towns we have a page for, and to Madrid-Barajas (MAD), Barcelona-El Prat (BCN), Valencia (VLC) and Girona-Costa Brava (GRO) airports; the address, the date and the time are agreed with a manager before the booking is fixed.
• Georgia: We deliver the car to any address in Tbilisi and to Tbilisi International Airport (TBS) and Kutaisi International Airport (KUT); the address, the date and the time are agreed with a manager before the booking is fixed.
• the UK: We deliver the car to any address in London and to London Heathrow Airport (LHR), London Gatwick Airport (LGW), London Stansted Airport (STN), London Luton Airport (LTN), London City Airport (LCY) and London Southend Airport (SEN); the address, the date and the time are agreed with a manager before the booking is fixed.
• Canada (Ontario): We deliver the car to any address in Toronto and to Toronto Pearson International Airport (YYZ), Billy Bishop Toronto City Airport (YTZ) and John C. Munro Hamilton International Airport (YHM); the address, the date and the time are agreed with a manager before the booking is fixed.

Cancellation and changes

To cancel a booking or change the dates, message your manager — the sooner you write, the easier it is to rearrange the car. The rule that applies depends on the country where you collect the car.

• Thailand: Cancellation is usually free until the car has been dispatched to you; your manager confirms the exact terms before you book. Changes to the dates or the car are agreed in chat.
• the USA (Florida): Cancellation and no-show terms are set out in the rental agreement and depend on the rate plan chosen. If the National Hurricane Center issues a Hurricane Warning for Orange, Osceola or Seminole County, or if MCO or SFB is closed, you may cancel or move your booking at no charge.
• the UAE: Cancellation is usually free until the car has been dispatched to you; your manager confirms the exact terms before you book. Changes to the dates or the car are agreed in chat.
• Turkey: Cancel at least 24 hours before the rental start and the full amount is refunded; for later cancellations a partial deduction may apply. Unused days are not refunded on early return.
• France: Cancellation is usually free until the car has been dispatched to you; your manager confirms the exact terms before you book. Changes to the dates or the car are agreed in chat.
• Spain: Cancellation is usually free until the car has been dispatched to you; your manager confirms the exact terms before you book. Changes to the dates or the car are agreed in chat. If the car does not meet the conditions of the agreement, for example an automatic gearbox or four doors, you may cancel the booking and have the prepayment refunded; other cancellation terms are set out in the rental agreement.
• Georgia: Cancellation is usually free until the car has been dispatched to you; your manager confirms the exact terms before you book. Changes to the dates or the car are agreed in chat.
• the UK: Cancellation is usually free until the car has been dispatched to you; your manager confirms the exact terms before you book. Changes to the dates or the car are agreed in chat.
• Canada (Ontario): Cancellation is usually free until the car has been dispatched to you; your manager confirms the exact terms before you book. Changes to the dates or the car are agreed in chat.